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FAQs

About reservation

When you borrow car, please tell necessary thing.
"Driver's license" is necessary by all means.
On the day rental is not accepted when it is forgotten.
As exception does not accept at all, please be careful.
We want to do change, cancellation after the reservation decision
Over email or telephone of cancellation please let know.
In the case of change of reservation contents, take reservation again after canceling once.
In addition, about cancellation, change of the day before reservation, the day, we would like telephone not email by all means.

Cancellation fee will be caused depending on the cancellation date.
・Seven days ago of ride day: Free of charge
・6-3 days ago of ride day: 20% of price
・2-1 days ago of ride day: 30% of price
・When it is past ride day and ride day: 50% of price
Can even beginner do reservation, rental?

I am sorry to trouble you very much,
Our company sets the following conditions by car model.
We would appreciate your understanding beforehand.

Light car (canvases): After the qualification, kashito to that does not pass declines half a year.
All vehicles except light car: After the qualification, kashito to that does not pass more than two years is not accepted.

About kashito, return

Is return at rental, time early in the morning of late time possible at night?

We assume 8:00-19:00 (18:30 last as for the return) for business hours.
Please note that you do not perform rental except the time mentioned above and return duties at all.
(only when arrival of airplane is late for the day of the use on account of weather or the aircraft material from business hours
Doing checkout)

Can you borrow rent-a-car with international license?
Yes, it is all right.
I would like the presentation of "international driving permit" and "passport" in kashitoji.
Can even beginner do reservation, rental?

I am sorry to trouble you very much,
Our company sets the following conditions by car model.
We would appreciate your understanding beforehand.

Light car (canvases): After the qualification, kashito to that does not pass declines half a year.
All vehicles except light car: After the qualification, kashito to that does not pass more than two years is not accepted.

We do not find wait place at Naha Airport.

When we have you go out of arrival lobby (1F) after the arrival at Naha Airport by airplane,
There is "rent-a-car courtesy car platform" in opposite side across road.
As flag of "GRACE OKINAWA" is raised near the gate of 10-A,
Come to courtesy car platform in mark in that place. As person in charge waits, tell about the name.
※We are sharing "courtesy car platform" with WBF rent-a-car together now.
Very I am sorry to trouble you, but flag of "WBF rent-a-car" come to mark in addition on that day.
※As the staff will wait to the use service that had you input when he/she made a reservation at airport,
We would appreciate your contacting beforehand when the use service is changed.
We have you take pickup and drop-off vehicle and are arrival in "GRACE OKINAWA Naha premium lounge" in around five minutes.

For more details, please see pickup and drop-off page from Naha Airport.

※Customer whom the arrival flight rode on by case and the same flight piled up,
We may have you ride together when it is come to pickup and drop-off platform in the time.
We would appreciate your understanding beforehand.

Is kashito, the allocation of cars except lounge possible?
When the allocation of cars, taking care of is hoped for at place except lounge, we charge the number of the allocation of cars claimants charges.
We decide after consultation about place and time for allocation of cars, taking care of.
For more details, to "Naha premium lounge", please feel free to contact.

About payment

Please tell payment method of rate.
Please pay the use price to kashitoji (at the time of departure).
Please pay payment method in cash or credit card (you cooperate with all credit card companies).
In addition, henshaji is expected to pay additional charge when the return date and time are delayed.

About vehicle, option

Can you hope for car model?
We adopt complete car model-designated system in GRACE OKINAWA,
If there is empty car, you can make a reservation of car model you like by strict promise.

※Class out of necessity equal by accident or trouble in car model or,
Please note that you may have you leave by substitute vehicle.
We do not know how to use car navigation system. What should I do?
Our company easily settled main car navigation system operation, car navigation system how to use according to purpose at the time of rental
I hand guide map (there is conventional manual on vehicle, too).
In addition, don't worry as we give a simple explanation at the time of departure.
※But, about return delay on the grounds of car navigation system, we cannot accept.
Is there limit of the mileage?
There is not the additional price with limit and that for mileage.
Even if only anything runs in indoors at time of contract, there is not problem.
We want to take pet, is it all right?

About pet, we accept ride. (car model is limited)
But ride fee of 1,100 yen per day incurs.
It becomes condition to have you look after the following contents on riding.
We have gauge (we bring in customers) for pet hire by all means in the inside of car,
Please put in baggage space of the vehicle rear.
(please never set free in the inside of car. When we are damaged in seat space (scratch, sheet by remarkable zanshuto, damage to office), and hair of pet is recognized, please note that additional charge may incur as cleaning expense separately.)

※About guide dog, assistance dog, you may have you ride.

We have caused accident during run. What should I do?

Please cope as follows by any chance when it is had accident during use of rent-a-car.
(1)We cancel driving and perform dangerous hedge in relief of injured person and road,
Please inform the police of the next matter. The police TEL: 110 firefighting TEL: 119
・ The day when and where of accident
・ The number of casualties, degree of injured person
・ Damage degree of thing which we destroyed
・ Contents of accident processing

(2)Please contact GRACE OKINAWA. TEL: 098-859-9014
In addition, we compensate in the range of predetermined compensation limit.
For more details, please confirm "about insurance".

(3)Information for reliable full support system
Business compensation money is exempted by any chance when it was caused accident
We offer "reliable full support system".
 We recommend participation to have you enjoy trip to Okinawa in peace.
※As participation before departure becomes condition, in the case of local procedure, please order the staff.
 For more details, you see the following, or please feel free to contact to the staff directly.

  Light car class
  Relief full support 550 yen (tax-included)/day

  Vehicle except light car class
  Relief full support 1,650 yen (tax-included)/day

 By participation of this system, it becomes usually out of insurance object other than the compensation (NOC) exemption at the time of accident mentioned above
 The following items become a target of compensation.
 ◆Flat repair and the tire price for tire
 ◆Loss, damage of hubcap
 ◆Sheet by tobacco burns; hole (include dirt in the car)
 ◆Loss (the spare making price) of key
 ◆Damage of outside antenna
 ◆Brake damage by parking brake cancellation lapse of memory
 ※The wrecker price accompanied with movement for accident vehicle and expense accompanied with business trip road service of customer burden.
 ※As for the participation to reliable full support system, participation to immunity from responsibility compensation system becomes condition.